Moser Baer Home entertainment
Dear Moser Baer,
When somebody orders CDs from your website, please ensure the order is processed as soon as possible. Waiting 10-12 days for the order to be processed, 7 days for my DVDs to be shipped, and 36 hours of tension and wringing hands are unacceptable.
Also, when somebody calls your Delhi office, you don’t put the caller on hold and laugh in the background. It, at the very least, puts people off. Also, when the said caller then tries to tell your phone operator the same thing, and the phone operator acts all haughty and sarcastic, you are in for some lost business. You can be sure this is the last time I (and if I have some kind of audience, they) will buy CDs from your website, or heck, anything from Moser Baer.
C
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November 22nd, 2007 at 12:26 pm
CG :
athe athe …
buying from their website is a pain.. the easiet option is to buy from their retail outlet in Anna Salai ( adjacent to P.Orr & Sons). Despite huge investment and availability of other resources, these ppl never get to know how effectively to run an online shop.. amazon kitta kaththukkaNum
November 22nd, 2007 at 1:07 pm
Yeah Prakash.
See, I would have gone to the store – but I was lazy and a little unwell and still wanted to see movies.
Now I know enough.
I’d rather go to Burma Bazaar and buy pirated DVDs than to Moser Baer onlie. There’s no point in reducing prices if you don’t increase accessibility and get your distribution right.
C
November 24th, 2007 at 11:28 pm
Customer service in India can be called an attempt at best. No matter where you go. Telecom operators, couriers, banks, TV service operators, the tailor down the road…
Ask them and they’ll say poor quality personnel and less than adequate training facilities. The trouble is the latter, that you have to train somebody to be polite.
November 24th, 2007 at 11:39 pm
True, Manoj.
July 2nd, 2008 at 10:02 pm
First off, I apologize for the bad experience you had.
Please bear with us as we are upgrading our processes and the website. It is quite difficult to migrate from a manufacturing mindset to a Customer Service mindset.
But rest assured, we are moving there.
Your point is duly noted & will be dealt with accordingly.
We now offer a free toll free number for any Customer queries.
In case you feel further intervention is necessary, please mail to moserbaerfan@gmail.com
I will personally make sure that the problem is dealt with.
Yours truly,
Moser Baer Fan/Agent
P.S: Until the systems are in place though, again i urge you to please bear with us. Customer’s delight is our motto.